What File Format Is Required for BGMconnects PBX Prompt?

The PBX accepts the file format as WAV file in PCM, 16kHz/32kHz/48 kHz, 16-bit, Mono. This file format is applicable to the following applications:

• Virtual Receptionist

• Call Queue

• Conference

• Voicemail

• Conference

• MOH

• Call Parking

Converting Unsupported Audio Files to WAV Format

To convert an unsupported audio file for the PBX prompt file, you can follow these steps:

1. Download and install the free Audacity audio editor software.

2. Launch Audacity, navigate to the menu File > Open. Choose the file you wish to convert.

3. Once the file is open, click the menu File > Export Audio.

4. In the Export Audio window, under the Audio options section：

   • Choose the Mono for the Channels option.

   • Select either 16000 Hz, 32000 Hz, or 48000 Hz for the Sample Rate.

   • For the Encoding option, choose Signed 16-bit PCM.

5. Finally, click the Export button to save your converted WAV file.

This process will ensure your audio file is compatible with the PBX system.