search

What File Format Is Required for BGMconnects PBX Prompt?

The PBX accepts the file format as WAV file in PCM, 16kHz/32kHz/48 kHz, 16-bit, Mono. This file format is applicable to the following applications:

  • Virtual Receptionist

  • Call Queue

  • Conference

  • Voicemail

  • Conference

  • MOH

  • Call Parking

hashtag
Converting Unsupported Audio Files to WAV Format

To convert an unsupported audio file for the PBX prompt file, you can follow these steps:

  1. Download and install the free Audacity arrow-up-rightaudio editor software.

  2. Launch Audacityarrow-up-right, navigate to the menu File > Open. Choose the file you wish to convert.

  3. Once the file is open, click the menu File > Export Audio.

  4. In the Export Audio window, under the Audio options section：

    • Choose the Mono for the Channels option.

    • Select either 16000 Hz, 32000 Hz, or 48000 Hz for the Sample Rate.

    • For the Encoding option, choose Signed 16-bit PCM.

  5. Finally, click the Export button to save your converted WAV file.

This process will ensure your audio file is compatible with the PBX system.

PreviousHow to Activate License key?NextWhat is the Multi-Tenant PBX?

Last updated