1 Tenant Management
BGMconnects is built on a true multi-tenant architecture, purpose-designed for operators and enterprises that need to host and manage multiple independent customers on a single, centralized platform.
Unlike traditional single-tenant PBX deployments, this architecture enables one BGMconnects system to securely serve multiple tenants (customers), each operating as an independent PBX, while efficiently sharing the same underlying infrastructure.
What Is a Tenant?
In BGMconnects, a tenant represents an independent organization or customer. Each tenant functions as a fully self-contained PBX environment with:
Its own extensions, users, and tenant administrators
Independent call routing, trunks, and numbering plans
Dedicated call queues, IVRs, auto attendants, and voicemail
Isolated call recordings, CDRs, reports, and analytics
Tenant-specific policies, features, and branding
From the tenant’s perspective, the system behaves exactly like a dedicated private PBX, even though it runs on shared infrastructure.
Key Benefits of the Multi-Tenant Design
True Logical Isolation and Tenant Transparency
Each tenant is completely isolated and invisible to other tenants on the platform. Tenants cannot see, access, or interact with any other tenant’s users, data, numbers, or configuration.
This tenant-to-tenant transparency ensures:
Strong security and data privacy
No risk of configuration leakage or cross-tenant impact
A clean, dedicated PBX experience for every customer
For end users and tenant administrators, the presence of other tenants is entirely transparent—they experience the system as if it were deployed exclusively for their organization.
Ideal for Cloud PBX, UCaaS, and CCaaS
Thanks to its true multi-tenant foundation, BGMconnects is ideally suited for delivering:
Cloud PBX services
UCaaS platforms
CPaaS and CCaaS solutions
Hosted contact center and unified communications services
Summary
BGMconnects’ multi-tenant capability is a core architectural principle, not an add-on. Each tenant is fully isolated, completely transparent to others, and operates as a dedicated PBX.
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