SMS and WhatsApp Messaging
BGMconnects provides external SMS, MMS, and WhatsApp messaging, as well as internal PBX extension chat, allowing you to communicate seamlessly with customers and colleagues—all within the BGMconnects platform.
SMS and MMS Messaging
Prerequisites
The SMS/MMS feature requires support from your SIP trunk provider. The PBX currently supports SMS integration with the following trunk providers:
Important SMS/MMS messaging is available only after the tenant administrator completes the required SMS configuration for the selected trunk provider.
Configuring SMS/MMS
Configure SMS/MMS by following the corresponding trunk-specific guide listed above. Once the integration is successfully completed at the tenant level, end users can send and receive SMS/MMS messages using the BGMconnects app.
Using SMS/MMS
To learn how to send and receive SMS and MMS messages in the BGMconnects app, refer to:
WhatsApp Messaging
The BGMconnects WhatsApp integration allows you to communicate directly with customers using their WhatsApp client. When a conversation requires live assistance, sessions can be routed to the appropriate ring group or queue agent for real-time support.
The WhatsApp channel supports:
Text messaging
Image and file sharing
Location sharing
Using WhatsApp Messaging
To learn how to use WhatsApp messaging in the BGMconnects app, refer to:
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