# Page Not Found

The URL `bgmconnects-pbx-administration-guide/16-call-queue/agent-states-and-work-modes` does not exist. This page may have been moved, renamed, or deleted.

## Suggested Pages

You may be looking for one of the following:
- [Agent States and Work Modes](https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/16-call-queue/agent-states-and-work-modes.md)
- [12 Roles and Permissions](https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/17-roles-and-permissions.md)
- [Using Enhanced Call Park on SNOM IP Phones](https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/14-call-parking/using-enhanced-call-park-on-snom-ip-phones.md)
- [Silent Monitoring](https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/16-call-queue/silent-monitoring.md)
- [Using Enhanced Call Park on Htek IP Phones](https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/14-call-parking/using-enhanced-call-park-on-htek-ip-phones.md)

## How to find the correct page

If the exact page cannot be found, you can still retrieve the information using the documentation query interface.

### Option 1 — Ask a question (recommended)

Perform an HTTP GET request on the documentation index with the `ask` parameter:

```
GET https://support.bgmconnects.com/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/16-call-queue/agent-states-and-work-modes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

### Option 2 — Browse the documentation index

Full index: https://support.bgmconnects.com/sitemap.md

Use this to discover valid page paths or navigate the documentation structure.

### Option 3 — Retrieve the full documentation corpus

Full export: https://support.bgmconnects.com/llms-full.txt

Use this to access all content at once and perform your own parsing or retrieval. It will be more expensive.

## Tips for requesting documentation

Prefer `.md` URLs for structured content, append `.md` to URLs (e.g., `/bgmconnects-next-gen-telecom-solution/bgmconnects-pbx-administration-guide/16-call-queue/agent-states-and-work-modes.md`).

You may also use `Accept: text/markdown` header for content negotiation.